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Junior Systems Administrator, Telecommute

Reporting to the SVP of Broadcast Monitoring, the Junior Systems Administrator is responsible for maintaining and enhancing the Pattern Recognition system, a unique and large configuration of computers running proprietary software used for video & audio identification from TV channels throughout North America.

Location & Hours:

  • This position requires physical proximity to our primary data center, which is in Jersey City, NJ
  • Hours will be 4p-Midnight, Sunday-Thursday + limited emergency off-hour support

Responsibilities:

  • Interprets, evaluates, and resolves alerts, tickets, and other inquiries pertaining to the functional operation of all installed applications, hardware, and software products as needed
  • Assist on R&D, testing, and deployment of new networks, workstations, and additions/changes to our collection footprint
  • Proactively monitors the Collection environment to ensure proper collection
  • Checks, confirms and, if necessary, corrects the tuning of the TV channels scheduled to be recorded
  • Reports problems with procedures and makes suggestions for improvement
  • Identifies and recommends solutions
  • Opens, assigns and tracks status of service requests and escalates when needed to ensure issues are addressed in a timely manner
  • Clearly documenting any-to-all of the above as needed

Requirements:

  • This position requires knowledge of IT operations, hardware, software, networks and procedures to resolve most inquiries independently
  • Strong experience with Windows 7 and up including Windows Server 2012 and up, MS Office 2010, and other related technologies
  • Associate's degree and IT field experience
  • A+ certification or equivalent experience is required

Knowledge in the following area is a plus:

  • Network concepts (TCPIP, Client -- Server environments)
  • Active Directory, domain networks, DNS, IIS
  • Microsoft MSP, MCSE, MCNA, CCNA and other certifications a plus
  • Data recovery experience a plus
  • Excellent written and oral communication skills
  • High level of technical expertise
  • Ability to systematically identify and resolve technical issues
  • Enthusiasm for technology and helping people
  • Is able to work in a team and independently
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