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Client Support Analyst (eCommerce)

About Market Track

Market Track delivers powerful data-driven insights and competitive intelligence to the global retail, brand and advertising markets through our innovative, analytics platform.  With over 1700 clients globally, we are the leading provider of actionable data and insights into advertising spend comparisons, competitive promotions, multi-channel pricing, as well as anti-counterfeiting, grey market abatement, MAP monitoring and other brand protection solutions.  As a high growth company, we are looking to grow our team with motivated and experienced people who bring passion to building strategic and strong client relationships.

The Role

The Client Support Analyst is a dynamic, detail-oriented, and process driven leader who owns the engagement with strategic clients. The CSA will lead relationships through effective account and project management, while having a strong focus on data analysis. This individual will utilize Market Track’s solutions, primarily in the eCommerce space (MAP monitoring and Brand Protection) to bring strategic thinking and support that positively impact client’s businesses.  

Day-to-day responsibilities:

  • Build relationships with clients through demonstration of in-depth account knowledge
  • Is fully knowledgeable in Market Track’s solutions and develops a particular expertise in linking and integrating data to address client business issues
  • Creates strong relationships and to position Market Track as a trusted partner
  • Discusses the changing business terrain that clients face and aligns strategic initiatives with those needs, including with executive-level audiences

Qualifications

  • Bachelor’s degree with a passion for marketing, research and account management/growth
  • Experience with project management, account management, and data analysis
  • Strong analytical skills
  • Proficient in MS Office (Excel); SQL Skills Preferred
  • Client focused, solutions-oriented and results driven, with great presentation skills

The Final Word

Market Track fosters a unique culture that encourages its team members to grow and expand their role and opportunities.  While working with top brands and many of the largest organizations in the world, we also work to develop and grow our people, and have a lot of fun along the way.

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